Spare parts & support
Help that does not start with a service contract.
Every oven we ship can be opened, understood and repaired by any competent technician. That is a design decision, and this page is where it pays off.
The parts list
Published, priced, and not locked.
Doors, seals, elements, fans and thermostats are listed with part numbers for every model in the range. The list ships with the quotation, prices are on a public price list, and no part requires a factory-only tool or a signed service agreement to fit.
When something fails
48 hours. Then it flies.
- 01Email the model code and the part number — a photo of the rating plate is enough.
- 02We confirm the part and price within 48 hours.
- 03Confirmed parts ship by air; the logistics are ours to carry.
Getting started
Installation a kitchen can handle.
Every oven ships with English installation and user manuals: power and clearance requirements, first-run procedure, and the daily cleaning routine that keeps seals alive for years. Manuals travel with the quotation too — ask before you buy, not after.
Warranty is one year as standard, written into every quotation.
Details are boring on purpose — ask for the full terms.
Talk to a person
One inbox. One working day.
Sales, spare parts, documentation — the same inbox, the same one-working-day reply. For urgent breakdowns, mark the subject line URGENT and it moves to the front.
Or message us on WhatsApp — same inbox, same reply time.